Frequently Asked Questions
Do you accept returns?
We accept returns only for damaged, defective, or incorrect items. For all other reasons (wrong size, change of mind), returns are not accepted because our products are made‑to‑order.
My item arrived damaged — what do I do?
Email a photo and your order number to support@TreasuresintheWord.org within 7 days. We’ll replace it at no cost.
Why did my order arrive in multiple packages?
Your items may come from different production partners (Printify, Amazon, etc.). Each partner ships separately, so your order may arrive in more than one package.
How long does shipping take?
Most items arrive within:
- USA: 3–7 business days after production
- International: 7–21 business days
Do you ship internationally?
Yes, many of our products ship worldwide. Shipping times and customs fees vary by country.
Can I cancel my order?
Orders can be canceled within 2 hours of purchase. After production begins, cancellations are no longer possible.
Where do your products ship from?
Our products are fulfilled by trusted partners:
- Printify production centers (USA & international)
- Amazon (for books)
How do I contact customer support?
Email us anytime at support@TreasuresintheWord.org.